Anglicare's commitment to you
This document outlines our service commitment to you, in respect of the Direct Debit Request arrangements made between the Applicant/Applicant’s representative and Anglican Community Service. It sets out your rights, our commitment to you and your responsibilities to us together with where you should go for assistance.
Initial terms of the arrangement
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for fees and any other amounts outstanding.
Drawing Arrangements
Fees are drawn on a fortnightly cycle, or monthly for The Terraces. The first drawing under this Direct Debit arrangement will occur on the first scheduled drawing date following the commencement date specified on the Direct Debit Request.
If any drawing falls due on a non-business day, it will be debited to your account on the previous business day preceding the scheduled drawing date.
If you wish to discuss any changes to the initial terms, please contact our Accounts Receivable Team by phoning 9421 5414 for both Resident Fee and Community Fee enquiries.
Your rights
Changes to the arrangement
If you want to make changes to the drawing arrangements, contact us by phoning our Revenue Officers on 9421-5414 for both Resident Fee and Community Fee enquiries.These changes may include:
deferring the drawing; or
altering the schedule; or
stopping an individual debit; or
suspending the DDR; or
cancelling the DDR completely.
Enquiries
Direct Debit Request enquiries should be directed to Anglicare rather than to your financial institution, and these should be made at least five (5) working days prior to the next scheduled drawing date. All communication addressed to us should include your name, address, name and branch of financial institution, Bank/State/Branch (BSB) number and Account number. All personal customer information held by us will be kept confidential except that information provided to our financial institution to initiate the drawing to your nominated account.
Disputes
If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly with us by contacting our Revenue Officer on 9421 5414 for Resident Fee and Community Fee enquiries during business hours.
If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
Your commitment to us
It is your responsibility to ensure that;
Your nominated account can accept direct debits (your financial institution can confirm this); and
That on the drawing date there is sufficient cleared funds in the nominated account; and
That you advise us if the nominated account is transferred or closed.
If your drawing is returned or dishonoured by your financial institution, the outstanding amount will be included in the next direct debit bank transfer. Any transaction fees payable by us in respect of the above will be added to your account.